Question: I rented a piece of equipment to a customer without first getting his signature on my rental contract. The equipment was vandalized, and I charged the customer’s credit card for the cost of the repair. The customer disputed the charge, and the credit card...
Question: Recently, we had a customer cause more than $10,000 worth of damage to our equipment. We charged the repair cost to his credit card, but he disputed the charge. He initially admitted in writing that he actually used the machine, but claimed it was...
By James Waite Rental Management Magazine FINANCING BUSINESS SALES; HOW TO KEEP A SMALL CHANGE FROM BECOMING AN ENORMOUS HEADACHE QUESTION: I’M CONSIDERING SELLING MY BUSINESS. I HAD AGREED ON TERMS WITH A POTENTIAL BUYER, BUT AT THE LAST MINUTE, HE CHANGED THE DEAL AND NOW WANTS ME TO FINANCE...
By James Waite Equipment World Magazine HOW DEALERS SHOULD NAVIGATE THE MAZE OF MANUFACTURER PARTNERSHIPS Editor’s note: This is the first of a two-part story. Relationships between manufacturers and dealers take many forms. Some are extraordinarily collaborative and involve a great deal of mutual input regarding equipment, facilities, staffing, markets and...
By James Waite Rental Management Magazine UNDERSTANDING RIGHT-TO-REPAIR REQUIREMENTS QUESTION: I RECENTLY HEARD ABOUT A PROPOSED NEW FEDERAL RIGHT-TO-REPAIR REQUIREMENT, AND I’D LIKE TO KNOW IF YOU CAN PROVIDE ANY INFORMATION REGARDING ITS COVERAGE AND STATUS. Answer: On July 6, 2021, the White House Press Secretary announced a sweeping executive order that...
By James Waite Rental Management Magazine WHAT CHANGES IN TAX LAWS CAN MEAN Editor’s note: The tax change proposals mentioned in Legally Speaking this month currently are under discussion by members of Congress in Washington, D.C. According to John McClelland, Ph.D., American Rental Association (ARA) vice president for government affairs...